Privacy and confidentiality issues : a guide for libraries and their lawyers
How libraries and librarians help : a guide to identifying user-centered outcomes
High tech, high touch : library customer service through technology
Teen spaces : the step-by-step library makeover
Children and libraries : getting it right
Fundamentals of technical services management (ALA fundamentals series)
Web site design with the patron in mind : a step-by-step guide for libraries
Statistics for business and economics
Technology made simple : an improvement guide for small and medium libraries
An action plan for outcomes assessment in your library
Usability testing for library web sites : a hands-on guide
The enduring library : technology, tradition, and the quest for balance
Cultural programming for libraries : linking libraries, communities, and culture
Public libraries and Internet service roles : measuring and maximizing Internet services
Libraries, the first amendment, and cyberspace : what you need to know
Readers advisory service in the public library
Creating the customer-driven library : building on the bookstore model
Straight from the stacks : a firsthand guide to careers in library and information science
The public library start-up guide
The whole digital library handbook